Return & Refund Policy
Ethenika's returns and exchange policy gives you an option to return or exchange items purchased on Ethenika for ONLY DAMADGED / WRONG PRODUCT within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
- Create Return Request within 24 Hours Post Delivery & Upload Proper Parcel Seal Opening Uncut Video & Photo in support of your claim Highlighting Damage.
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Ethenika credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Ethenika for same or different sizes of same style or for any other item of the same or different value from Ethenika within the specified exchange period subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this Policy:
Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
Under Exchange Policy,
a) If you choose to exchange the item purchased by you on Ethenika within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange item purchased by you on Ethenika for any other item of the same or different value from Ethenika. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Ethenika as the case may be, for an exchange.
d) Applicable refund for exchange will be trigger post successful pick of original item from you.
6) Exchanges are only allowed for pincodes which are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
8) Non- returnable products/categories cannot be exchanged.
10) Ethenika shall reserve the right to restrict exchange of the items purchased on Ethenika if customer in any way breaches or misuse this policy, as determined in Ethenika’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
11) Ethenika will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Ethenika would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
14) After Successful Pickup of shipment our systems will automatically initiate a refund At Prefferd refund Mode Opted By You at time of creating return request.
15) If Paid Online via Card / Net Banking / UPI Refund will be processed within 30 minutes of Return Pickup, Note: Bank may take upto 3-5 Working days to Process the refund.
16) For Cash On Delivery Paid orders, Customers will either be receiving Store Credit Or Cupon Code which can be Redeemed for Next Order.
**NOTE: REFUND FOR CASH ON DELIVERY ORDERS WILL ONLY BE PROCESSED IN STORE CREDIT / CUPON CODE**
Ethenika Hold Rights to Restrict Exchanges For Any Reason not meeting Our Exchange Criteria